CountryTok Shop Policies

We are happy you chose to purchase from CountryTok Shop. The following policies are related to our shop, https://countrytok.com/shop-countrytok/. Thank you for supporting country music here are some helpful tips. We partner with Printify.com and honor the following policies:

  1. Payment – Payment is due at the time of order. We accept all major credit cards.
  2. Cancellations – You’re free to cancel an order anytime before items have been created. If a cancelation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancelation is possible.
  3. Refunds – We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition.To complete your refund, we require a receipt or proof of purchase. Please email shop@countrytok.com the following:

    1. Order #

    2. Photo Evidence of your item in improper condition

  4. Returns -We do not require customers to return any items. Photo evidence will be sufficient for any discussion.
  5.  Shipping – We offer standard shipping on all items through USPS. After an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences, especially COVID-19. If you’d like an update on your order, please contact the shipping company with your order number or use a tracking number or link.
  6. Change your mind? -If an order arrives with manufacturing errors, in the wrong size, or has other obvious errors, we’ll happily work with you to find a solution. However, if a customer simply changes their minds regarding a sale, it’s unlikely that a refund, exchange, or other special treatment will be offered.

 

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Need CountryTok Shop Help? Email us at shop@countrytok.com

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CountryTok and Dirt Road FM are registered trademarks of Dirt Road FM, LLC. © 2022 Dirt Road FM, LLC. Website designed by OwCo Media

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